Question 1

Do I have to register to place an order?

Accepted Answer

To place an order you do not necessarily have to have a customer account. You can also order as a guest ‒ though with limited functionality. For example, order history and address administration are not available to you.

Question 2

What are the advantages of a customer account?

Accepted Answer

With a customer account, you do not have to enter all your data when you place an order, but can simply log on with your e-mail address and password. You can also view your order history at any time, conveniently view the status of all your orders, and store several invoicing or delivery addresses in the address management.

Question 3

What are the requirements for registering as a customer?

Accepted Answer

The prerequisite for registering as a customer is that your company should be based in Denmark, Sweden or Norway.

Question 4

Why can't I order anything, even though I have registered as a customer?

Accepted Answer

Please check that you have completed the registration process. After entering your details, you will ‒ for reasons of data protection ‒ receive an e-mail from which you can activate your account. Only then will you be registered and can make an order.

Question 5

What do I do if I have forgotten my password?

Accepted Answer

If you have forgotten your password, you can request an e-mail from which you can reset your password.

Question 6

Is my data managed securely?

Accepted Answer

Your data is securely managed since you can use either SSL or TLS encryption protocols for your purchases. TLS (“Transport Layer Security”) is the updated version of SSL (“Secure Sockets Layer”) and guarantees secure data transmission over the internet.

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