Question 1

Do I have to register to place an order?

Accepted Answer

To place an order you do not necessarily have to register. You can also order as a guest. If you order as a guest, you will have limited functionality. For example, order history and address administration are not available to you.

Question 2

What are the advantages of registering?

Accepted Answer

When registered, you do not have to enter all your data when you place an order, you can simply log on with your e-mail address and password. You can also view your order history at any time, conveniently view the status of all your orders, and store several invoice or delivery addresses in the address management area.

Question 3

What are the requirements for creating a customer account?

Accepted Answer

It is required that you or your company is based in the United States.

Question 4

Is my data managed securely?

Accepted Answer

Your data is securely managed since we use either SSL or TLS encryption protocols for your purchases. TLS (“Transport Layer Security”) is the updated version of SSL (“Secure Sockets Layer”) and guarantees secure data transmission over the internet.

Question 5

Why can't I order anything, even though I have registered as a customer?

Accepted Answer

Please check that you have completed the registration process. After registering, you will receive an e-mail to activate your account. Only then you can place an order as a registered customer.

Question 6

What do I do if I have forgotten my password?

Accepted Answer

If you have forgotten your password, you can request an e-mail from which you can reset your password.

FAQ

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