{ "items": [ { "filterCategories": { "measured_range" : [], "productline": [], "branch": [], "type": [] }, "id": 35840, "question": "\n\n
Can I exchange or return items?<\/p>\n", "answer": "\n\n
Please contact us on our toll free phone no. (877-876-6425) or live chat during business hours (Mon. - Fri.: 07:30 AM - 05:15 PM EST) or by e-mail: shop@wika.us to discuss your requirements.<\/p>\n" }, { "filterCategories": { "measured_range" : [], "productline": [], "branch": [], "type": [] }, "id": 35839, "question": "\n\n
What do I do in the event of a complaint?<\/p>\n", "answer": "\n\n
In the event of a complaint, please inform us immediately via e-mail on shop@wika.us. We will inform you immediately about the procedure for returning goods to us.<\/p>\n" }, { "filterCategories": { "measured_range" : [], "productline": [], "branch": [], "type": [] }, "id": 35813, "question": "\n\n
Can I order as a private customer?<\/p>\n", "answer": "\n\n
We are happy to accept orders from private customers.<\/p>\n" }, { "filterCategories": { "measured_range" : [], "productline": [], "branch": [], "type": [] }, "id": 35823, "question": "\n\n
What are the requirements for placing an order?<\/p>\n", "answer": "\n\n
Ordering is only possible for companies or private customers that are based in the United States.<\/p>\n" }, { "filterCategories": { "measured_range" : [], "productline": [], "branch": [], "type": [] }, "id": 35820, "question": "\n\n
Can I see where my shipment is?<\/p>\n", "answer": "\n\n
Your shipment is handled by our logistics partners. In the shipping confirmation mail, you will receive a link to the shipment tracking.<\/p>\n" }, { "filterCategories": { "measured_range" : [], "productline": [], "branch": [], "type": [] }, "id": 35819, "question": "\n\n
Will I be updated about the status of my order?<\/p>\n", "answer": "\n\n
If you are a registered customer, you can view the status of your order at any time from your customer account. In addition, you will receive a link in the shipping confirmation mail to the shipment tracking ‒ both as a registered customer and as a guest.<\/p>\n" }, { "filterCategories": { "measured_range" : [], "productline": [], "branch": [], "type": [] }, "id": 35812, "question": "\n\n
What is the usual process for my order?<\/p>\n", "answer": "\n\n
After you have added the desired articles to the shopping cart, you can either login with your existing customer account, as a new customer or as a guest. Depending on the route you have chosen, you must first enter your user or access details. Then you can choose delivery, shipping and payment method. For registered customers, you can also change your invoice or delivery address. After the order itself is placed, we will send you an order acknowledgement by e-mail and, after checking successfully, an e-mail with the order confirmation. Once the articles have been submitted to our logistics partner, you will receive a shipping confirmation e-mail which contains information on the tracking of the shipment. Finally, we will send you the invoice as a PDF or an e-mail.<\/p>\n" }, { "filterCategories": { "measured_range" : [], "productline": [], "branch": [], "type": [] }, "id": 35829, "question": "\n\n
How can I place an order?<\/p>\n", "answer": "\n\n
As a business customer you can order with your existing customer account. If you do not yet have an account, you can create one here at any time. In addition, it is possible to place orders as a guest.<\/p>\n" }, { "filterCategories": { "measured_range" : [], "productline": [], "branch": [], "type": [] }, "id": 35838, "question": "\n\n
Where can I find the general terms and conditions?<\/p>\n", "answer": "\n\n
The general terms and conditions can be found in the lower right section of the web-page. In addition, we will inform you about our general terms and conditions during each ordering process.<\/p>\n" }, { "filterCategories": { "measured_range" : [], "productline": [], "branch": [], "type": [] }, "id": 35822, "question": "\n\n
Why is there only a limited quantity available of each article?<\/p>\n", "answer": "\n\n
The limitation of the order quantity per item is necessary in order to guarantee you the quoted delivery times. Should you have larger requirements, please contact us on our toll free phone no. (855-651-3278) or via live chat during our business hours (Mon. – Fri.: 07:30 AM - 05:15 PM EST) or by e-mail (shop@wika.us).<\/p>\n" }, { "filterCategories": { "measured_range" : [], "productline": [], "branch": [], "type": [] }, "id": 35821, "question": "\n\n
What can I do if a technical fault occurs during the order processing or in general?<\/p>\n", "answer": "\n\n
For technical difficulties, you can contact us on our toll free phone number (855-651-3278) or via live chat during our business hours (Mon. – Fri.: 07:30 AM - 05:15 PM EST) or by e-mail (shop@wika.us).<\/p>\n" } ] }